Unity Vice President Operations & Customer Success • 10mo
We evaluate new technologies through both push and pull approaches. Push from our existing partners, like Zendesk, and pull from our teams’ specific pain points. We usually do a pilot with a cross-functional group of users, evaluate the impact and cost, and then create enablement and adoption goals.
Hook VP Customer Growth • 1y
For evaluation - really root yourself in the problem you want to solve. Throughout your evaluation you want to figure out exactly how using that tech (and which usecases) would help solve that problem. So you know you’re making the right decision based on what would drive value vs which has some shiny cool features or the best sales person. Then for adopting - I’d share all of that with my team. Here’s the problem we’re facing, here’s how I expect you to use this tech to solve that problem and h ...Read More
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