How do you evaluate and adopt new customer success technologies to enhance the efficiency of your team?
2 Answers
Unity Vice President Operations & Customer Success • 9mo
We evaluate new technologies through both push and pull approaches. Push from our existing partners, like Zendesk, and pull from our teams’ specific pain points. We usual...
813 Views
Hook VP Customer Growth • 11mo
For evaluation - really root yourself in the problem you want to solve. Throughout your evaluation you want to figure out exactly how using that tech (and which usecases)...
469 Views
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