Can you share any successful customer engagement initiatives or programs that your team has implemented?
Gainsight Senior Director, Customer Success, Michael Maday on Scaling a Customer Success Team
April 10 @ 10:00AM PST
Gainsight Senior Director - Client Outcomes, Kiran Panigrahi on Customer Success KPI's
April 4 @ 10:00AM PST
Sitecore Senior Director, Head of Customer Success APJ, John Brunkard on Customer Success Leadership
November 2 @ 10:00AM PST
Top Customer Success Mentors
Kiran Panigrahi
Gainsight Senior Director - Client Outcomes
Stephen O'Keefe
HubSpot Senior Director, Customer Success
Nicole Alrubaiy
Jellyfish Senior Vice President, Customer Success
Natasha Evans
Hook Head of Customer
Meenal Shukla
Gainsight Senior Director of Customer Success
Rebecca Warren
Eightfold Director, Customer Success
Ben Terrill
Brex Senior Director, Customer Success
John Brunkard
Sitecore Vice President of Customer Success APJ
Jeff Beaumont
Customer Success Consultant
Michael Maday
Gainsight Senior Director, Customer Success
Related Questions
What are some of the *worst* KPIs to commit to achieving?What are some KPIs that you find over-hyped and/or unimportant?What KPIs should I own and not own as the first customer success hire?
What are the best ways to get ahead of potential churn, to see the signs and stop it from happening? What is your leadership philosophy when it comes to customer success, and how has it evolved over time?How do you communicate customer success updates and activities to the rest of the company?