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How do you ensure consistency across multiple interviewers in a user research project?

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2 Answers
User Interviews
  1. Paresh Vakhariya
    Paresh Vakhariya

    Atlassian Director of Product Management (Confluence) | Formerly PayPal, eBay, Intel, Verizon • 1y

    Here are some tips: A simple yet comprehensive User Research plan that aligns all interviewers with the project’s objectives. Provide context about the product, target audience, and desired objectives. Collaborate on a discussion guide: Include a list of key open-ended questions Conduct a pilot interview where all interviewers can listen in on the interview and make any adjustments to the discussion guide Document use of the tools (Zoom etc.) so that all interviewers are using the same tools and ...Read More

    880 Views
  2. Aaron Bloom
    Aaron Bloom

    Bluevine Senior Director of Product Management | Formerly Xero, Practice Fusion • 8mo

    Consistency across interviewers is key to collecting feedback that can be compared fairly across participants. The best way to achieve this is by creating a discussion guide or checklist that outlines the questions to be asked and the way they should be introduced. This ensures that each interviewer covers the same core topics without unintentionally leading the participant. I generally try to avoid relying on a full script, since it can limit organic learning and often feels more clinical from ...Read More

    377 Views

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