How do you ensure consistency across multiple interviewers in a user research project?

Here are some tips:

• A simple yet comprehensive User Research plan that aligns all interviewers with the project’s objectives.

• Provide context about the product, target audience, and desired objectives.

• Collaborate on a discussion guide:

  • Include a list of key open-ended questions

• Conduct a pilot interview where all interviewers can listen in on the interview and make any adjustments to the discussion guide

• Document use of the tools (Zoom etc.) so that all interviewers are using the same tools and process to gather feedback

• Daily stand-ups during the research study can also help align on feedback. Adjust the guide or approach based on team feedback.

• Video Recording ensures accuracy and allows for unbiased review.

• Use tools to document and categorize findings (e.g. Confluence)

• All interviewers should collaborate on the research report and present findings together to stakeholders.