How do you access customers for research when an internal stakeholder group is "protective" of their clients?

Great question! I think it all starts with how you approach the conversation with that internal group. Building out a "walking deck" that explains my goals, intentions an...

Interesting! I think it's always best to acknwoledge your stakeholder groups concerns. They're probably mostly worried about the following 1) overwhelming a client with t...

Most teams are protective of their clients for a reason. Perhaps they're worried about promises made to the client. Maybe they have a really important sales conversation ...

Oof, tough situation. It's very hard to navigate these situations, and tougher to give advice without context into why that group might be protective. Often, if you take ...

Always assume best intent. Start there. Often times people want to help, but there are other things going on; there may be nuances you have not yet considered which your ...

I am assuming this is sales, account management, or customer success teams. It is an understandable concern - especially in large enterprise situations. There seems to be...

Tricky question :) Pretty often high-potential customers are well-protected by internal stakeholders. So it will take to "sell" your user research to all the gate-keepers...