How do you collect, analyze and share your customer feedback?
I feel like my customer feedback is scattered throughout surveys, Google docs, Google sheets, Salesforce, and Slack...
It's pretty tough to get an over-arching view of my customer feedback on an on-going basis. Do you use any tools or have advice on how to collect, analyze and share your customer feedback?
6 Answers
Scribe VP of Product Marketing • 1y
This is a big question so bear with the long answer!If you are on the research team, product team, or product marketing team, it is your job to synthesize your research. ...
2920 Views
Treasure Data Director of Product Marketing • 1y
Ah, the classic “feedback scavenger hunt”! We’ve all been there, trying to piece together customer insights from a labyrinth of surveys, spreadsheets, and snippets in Sla...
1101 Views
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Product Marketing Leader | Formerly Salesforce, Cisco, Guidewire, Pivotal Software • 1y
Managing scattered customer feedback can indeed be challenging. Thinking about a single account/users to connect the feedback is needed often and systems may not be set ...
648 Views
Ironclad VP of Product Marketing • 1y
There are multiple parts to this question so I'll try to address this in 3 parts.For collecting customer feedback I like to break it into two approaches, one is "always o...
885 Views
Actively AI VP of Marketing | Formerly Mezmo, Sauce Labs • 2y
As someone immersed in this problem space for the past six months, the struggle of collecting and synthesizing large and disparate data sets is very real, but there are s...
866 Views
Guidewire Software VP Product Marketing | Formerly EIS Group, Datasite, Software AG, Microstrategy • 1y
Collecting and analyzing structured and unstructured data is indeed one of the hardest things with research. In general, I recommend that you partner up with your UX team...
425 Views
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