Question Page

Can you walk through the process you use to gather feedback from the market (both industry and clients), identify the top points, and share that with stakeholders?

Sarah Din
Quickbase SVP of Product MarketingNovember 20

I would break this down into these steps:

  1. Gathering Data:

    • This can be a mix of customer interviews, analyst briefings, using sales calls for feedback, doing qualitative expert interviews that map to your ICP, customer or market surveys, etc.

    • he key is to pick a very specific topic, have a hypothesis and then do the research to gather insights on that specific topic.

  1. Analysis

    • Tag feedback into themes

    • Prioritize by frequency & business impact

    • Cross-reference against product strategy

    • Validate patterns across sources

  2. Synthesis & Distribution

    • The ideal way is to tailor the insights based on your audience. If this is for product, the product team will care about product details vs if its for marketing, you are going to focus on different insights. For executive teams you want to have a summary of key learnings and share a pre-read with the details if they like to see details.

    • The most important thing here will be actual recommendations and focusing on the "So what".

619 Views
Sharebird Mentors Networking Event
Wednesday, February 12 • 12PM PT
Sharebird Mentors Networking Event
Virtual Event
Leah Brite
Robin Fontaine
Sam Melnick
+10
attendees
Top Product Marketing Mentors
Mary Sheehan
Mary Sheehan
Adobe Head of Lightroom Product Marketing
Jeffrey Vocell
Jeffrey Vocell
Panorama Education Head of Product Marketing
Kevin Garcia
Kevin Garcia
Anthropic Product Marketing Leader
Susan "Spark" Park
Susan "Spark" Park
Monzo Director of Product Marketing
Alissa Lydon
Alissa Lydon
Dovetail Head of Product Marketing
Katharine Gregorio
Katharine Gregorio
Adobe Sr Director of Product Marketing, Creative Cloud
Jackie Palmer
Jackie Palmer
ActiveCampaign VP Product Marketing
Marcus Andrews
Marcus Andrews
Pendo Sr. Director of Product Marketing
April Rassa
April Rassa
Clari VP, Solutions Marketing
Leah Brite
Leah Brite
Gusto Head of Product Marketing, Benefits