Communities

Madeline Ng

Head of Marketing, Google Maps Platform, Google

Content

Google Head of Marketing, Google Maps Platform, Madeline Ng on Influencing the Product Roadmap

March 21 @ 10:00AM PST

View All AMA's

What are the fundamental differences between a PMM and a senior PMM? What are some clear indicators that someone is ready to take on a senior PMM role and the responsibilities that come with it? And, when in the senior PMM role, what are the key stages that distinguish the different levels of senior PMMs?

Madeline Ng

Google Head of Marketing, Google Maps Platform • May 11

This is a hard question because I've found that even the nature of product marketing and the title "PMM" means different things at different companies. Generally, however, I'd look at the framework for seniority against the following dimensions: * Product coverage: Early in your career you may......Read More

7239 Views

Do you recommend product marketers focus in on being great at one specific niche (skill, industry, etc.) or try to be more of a generalist.

Madeline Ng

Google Head of Marketing, Google Maps Platform • May 11

"It depends" is the most infuriating answer but this is an "it depends" moment. This is all dependent on where you are in your career, what you want in your career, and also what your propensity is. In terms of pure marketability, the broad strokes I'd make (and your mileage may vary) is: ......Read More

7127 Views

How do you define success leading PMMs? What are the KPIs you track?

Madeline Ng

Google Head of Marketing, Google Maps Platform • May 11

The most important KPIs to track are the ones that align closely to the business. Are you in a new product area? The KPI might be the number of customers you close and the number of references you can provide publicly or to your sales team. Are you in a competitive consumer product, but an incumb......Read More

6854 Views

What do you look for when promoting a Product Marketer from individual contributor to people manager?

Madeline Ng

Google Head of Marketing, Google Maps Platform • May 11

My first question would be to determine if this person would thrive as a people manager. Often in product marketing, the trajectory up is through individual contributor to people manager, but it's not necessarily the best path for everyone. Good reasons to want to be a people manager: * Y......Read More

5205 Views

What comes after head of PMM, e.g. if you want to move to VP of a marketing team, how to do that? And how to ensure that you're getting knowledge of other marketing functions (e.g. paid) so that you are equipped to lead an entire marketing team (vs. just a PMM discipline)?

Madeline Ng

Google Head of Marketing, Google Maps Platform • May 11

The great thing about being in product marketing is that it's a discipline that, by nature, is quite broad in strategic thinking and interacts with the key go-to-market functions in a business. This gives you a huge advantage if you can craft your story to be a VP of marketing! Broadly speaki......Read More

5113 Views

For individuals who have an account management background looking to pivot into product marketing, do you have tips on how one should navigate technical questions during the interview knowing that one has not had hands-on experience in their current / past roles?

Madeline Ng

Google Head of Marketing, Google Maps Platform • May 11

You're actually in a good position if you are moving from a B2B account management role into a B2B product marketing role because you have knowledge of the audience you're serving and a deep understanding of the product. This is a chance to turn a bug into a feature. This whole pivot is actual......Read More

4296 Views

How to communicate big changes in product when these changes have some benefits but require a big effort from your customers to enjoy them?

Madeline Ng

Google Head of Marketing, Google Maps Platform • September 28

My initial reaction to this question was - why would you do this? :D If you are asking a customer to make a big effort, your overall benefits should far outweigh the work needed to achieve it. So instead of "some benefits, big effort" you're really targeting "some effort, big benefits." But I ......Read More

3067 Views

As an individual coming off of a Covid-19 related lay-off and looking to enter Product Marketing in the tech industry, what action items can be done during this time to strengthen one's resume for future recruitment? Futhermore, I previously worked in infleuncer, product, and global marketing in the beauty e-commerce industry. How can I make my experience relevant and attractive to tech companies/product marketing roles with little experience in the tech industry?

Madeline Ng

Google Head of Marketing, Google Maps Platform • May 12

First of all, I'm sorry to hear that you were affected by a Covid-19 related lay-off. When pivoting your career, I'm going to parrot back some good advice that I've received in the past. When it comes to making changes in a career, there are usually 3 big facets of change: 1. Industry 2. F......Read More

3002 Views

How do you track and sequence the activities leading up to a product or feature launch?

Madeline Ng

Google Head of Marketing, Google Maps Platform • September 28

The key here is to invent the wheel once, and then modify it if and when there are changes to the type of launch. This will make your life a lot easier and more predictable, and help all the stakeholders you work with also have an easier time. We start each launch with the same playbook - a se......Read More

2989 Views

Beyond email, what other channels have you found most effective and/or impactful in terms of communicating with users?

Madeline Ng

Google Head of Marketing, Google Maps Platform • September 28

This is a really interesting question! I work in B2B and always think about the channel relative to the goal of the message. For broadcasting a message to the widest possible audience, I find comms/PR to be a very effective way of communicating with users. If you're looking to gain reach and h......Read More

2964 Views

Credentials & Highlights

Head of Marketing, Google Maps Platform at Google