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What does a product team do differently when targeting SMB buyers vs enterprise buyers?

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2 Answers
  1. Clara Lee
    Clara Lee

    PayPal VP, Product | Formerly Apple, Automattic, Deloitte • 8mo

    SMB product table stakes typically include self-serve onboarding, intuitive UX, pricing that fits their value proposition. Depending on the SMB's budget, growth trajectory, and maturity, they may want to try a product and see the benefits before they are willing to pay, and which makes free trials are helpful for removing that financial friction. Being able to demonstrate value quickly and in that trial period or the first 30 days is key to paid conversion. Enterprise buyers typically have more ...Read More

    507 Views
  2. Matt Landry
    Matt Landry

    Infoblox SVP Product Management, Networking • 1mo

    The core PM responsibilities don't change. You're still discovering customer problems, defining the product, prioritizing development, and driving adoption. What changes is the operating rhythm and where you spend your time. With enterprise, PMs invest a lot of cycles on individual customer engagement: joining sales calls, responding to RFP questions, navigating multi-stakeholder alignment, and occasionally using the roadmap for a strategic deal. The feedback loop runs through sales, customer su ...Read More

    320 Views

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