What tools or software do you prefer for conducting and analyzing user interviews?

Here’s a list of tools I have used in my current and past roles:

• Participant recruiting: UserTesting.com

• Conducting interviews: Zoom, Usertesting.com, UserZoom

• Surveys: Qualtrics

• Note taking: Confluence, Notion etc.

• Data analysis: Dovetail or Spreadsheets

• Reporting: Confluence, Figma etc.

• Experimentation: Statsig

Some other tools include Miro, Mural, Hotjar etc. that can be considered on a case by case basis for various types of research.

I have used all sorts of tools and have found that Dovetail is a nice product for taking notes, storing video calls and transcriptions, and tagging insights and takeaways. If that tool is not in your reach, create a consolidated repo of docs and store user insights. I would recommend defining your coding strategy and mapping the user research to those themes by using color coding and a code book.