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What tools or software do you prefer for conducting and analyzing user interviews?

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3 Answers
User Interviews
  1. Paresh Vakhariya
    Paresh Vakhariya

    Atlassian Director of Product Management (Confluence) | Formerly PayPal, eBay, Intel, Verizon • 1y

    Here’s a list of tools I have used in my current and past roles:

    • Participant recruiting: UserTesting.com

    • Conducting interviews: Zoom, Usertesting.com, UserZoom

    • Surveys: Qualtrics

    • Note taking: Confluence, Notion etc.

    • Data analysis: Dovetail or Spreadsheets

    • Reporting: Confluence, Figma etc.

    • Experimentation: Statsig

    Some other tools include Miro, Mural, Hotjar etc. that can be considered on a case by case basis for various types of research.

    946 Views
  2. Suzie Prince
    Suzie Prince

    Atlassian Product Leader - Ex-Atlassian, Ex-ThoughtWorks • 7mo

    Google Appointment SchedulerGoogle’s appointment scheduler is great for letting users sign up for interviews. It integrates directly with my calendar and automatically prevents double bookings, which saves a lot of time. Recording and transcription toolsA recording and transcription tool is essential. Loom is my go-to, but Dovetail is a great upgrade. It records, transcribes, summarises, tags, creates clips, and makes it easy to search and share insights later. Bring a friendI always recommend h ...Read More

    594 Views
  3. Jacqueline Porter
    Jacqueline Porter

    IBM Product Management • 1y

    I have used all sorts of tools and have found that Dovetail is a nice product for taking notes, storing video calls and transcriptions, and tagging insights and takeaways. If that tool is not in your reach, create a consolidated repo of docs and store user insights. I would recommend defining your coding strategy and mapping the user research to those themes by using color coding and a code book.

    413 Views

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