How do you structure pre-mortems and post-mortems with stakeholders to turn friction points into process improvements?

One of the things I'm most consistent about is the post-mortem. We do it after every major event — and Company Kickoff is a great example because we run it every quarter,...

I'm a big fan of both, so I'm glad people are thinking about them — though I'll admit I call it a "prep" before and a "retro" after, just to keep things a bit lighter tha...

To turn friction into progress, the pre-mortem uses "prospective hindsight." Gather your leads and say: "It’s six months from now and this launch failed. What went wrong?...

To me, this is all about making sure your stakeholders and teams capture the right feedback, that you have a high-trust group who feels they can share that feedback, and ...

Pre-mortems work well when they're set up for success. Here are a couple of ideas that work for me: 1. Align on what you're going after before the pre-mortem. Circulate t...