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How does storytelling differ for the internal vs. customer facing audience, if at all?

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2 Answers
  1. James Huddleston
    James Huddleston

    Amazon Web Services (AWS) Head of Product Marketing • 8mo

    I'd argue that the story should not differ internally versus externally. I've found that if you're using inconsistent terminology or language when describing your brand or product internally and externally, it ends up accidentally coming through to customers in sales conversations, marketing content, and presentations. This inconsistency just confuses your customers, which is really the last thing you want to do. Keep the story consistent both internally and externally, and make sure your entire ...Read More

    489 Views
  2. Lianne Stewart
    Lianne Stewart

    The Narrative Office Owner | Formerly Meta • 7mo

    The core story should remain consistent, but keep in mind these two audiences have different goals. Employees need clarity and context. So, they're thinking of questions like 'what changes for me?' and 'why are we doing this?'

    The customer-facing audience is thinking, 'What's in this for me?' They need to see the value or relevance in this story. The truth is, they can afford to ignore the story if they think it's not relevant to them.

    186 Views

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