HubSpot Senior Director, Sales Operations & Strategy • 3mo
Cultivating sales ownership is critical here. An example I’ve seen is a Sales VP wanting to push an operational improvement that the Ops team didn’t think was urgent / important. In this case, publishing the roadmap and tradeoffs to all parties (including the CRO) equipped the CRO to make the decision on where to spend the time. The key here on this type of escalation is that it’s ‘clean’ - everyone has a chance to state their perspective, there is a clear decision-maker, and the parties commit ...Read More
436
Views
