Structure depends on the size of the organization, the GTM motion (sales-led or product-led, for example), and where the business is in its growth and maturity lifecycles. You can organize these roles in multiple ways, but it's crucial to avoid a bloated org; you don't want it too wide (+6 direct reports), and you should be cautious of having one manager with only one direct report. The core functions that run the demand engine must include integrated campaigns, digital demand, and event and field marketing. If you're a larger organization (over $50M in ARR), you'll likely build out an ABM and Customer Marketing function. The ABM arm can operate independently under your VP or Sr. Director of Demand or be nested within Integrated Campaigns or Digital. Customer Marketing typically sits with Demand or PMM, depending on the business goals. Integrated Campaigns: Works closely with Product Marketing on core business themes, leveraging them to build audience-first campaigns. Campaigns are not just eBooks or webinars but a collection of assets targeting a core audience across the entire account lifecycle. Measuring integrated campaigns can be tricky, so it’s important to measure signals via leading indicators like asset performance, audience engagement, lead creation, MQL conversions, and pipeline sourced and influenced. I spoke about this in detail at my 2023 SaaStr talk, check it out here. Digital Demand: Manages your inbound digital funnel; paid, organic, and owned properties. They activate, acquire, and convert leads across multiple channels, working closely with integrated campaigns, Product Marketing, Brand/Creative, and Content. This team often includes digital (paid and organic) associates and conversion rate optimization and analytics managers. They also manage key agency relationships. Monitoring leading metrics ensures efficiencies in ad spend, including impressions, CPL, CPMQL, first touch conversions, pipeline sourced, and pipeline influenced. Field and Event Sponsorships/Marketing: Manages in-person, virtual, and hybrid events, aligning with broader marketing goals. Event shapes vary based on GTM motion and core ICP. Efficient event spending requires field sales team enablement, clear objectives, audience targeting, and budget management. Key activities include logistics, content creation, and promotional campaigns. The golden thread principle comes to life here, as events reach your target ICP, and the team must work closely with PMM on positioning, campaigns on content and activations, digital on promotion, and customers on participation and engagement. Performance metrics, feedback collection, and data analysis measure event success. They track pre-event engagement, day-of metrics, and long-term pipeline and revenue metrics, ensuring new and the right audience engagement.

For marketers transitioning into Demand Generation, the key is to demonstrate a strong grasp of marketing fundamentals and a strategic mindset. Start by showcasing your understanding of marketing channels, the funnel, and key Demand Generation metrics like conversion rates, pipeline contribution, and ROI. Employers want to see that you can think both analytically and creatively when executing campaigns. Leverage your existing marketing experience to highlight relevant skills. For example, if you come from product marketing, emphasize your expertise in messaging and positioning—both critical for demand programs. If your background is in content marketing, illustrate how storytelling and content strategy play a role in lead generation. Understanding how different marketing functions collaborate to drive demand is a huge advantage, so demonstrate your ability to work cross-functionally to execute campaigns. Creativity is also essential. Be prepared to discuss how you would activate a campaign in the market, optimize performance, and scale results. Employers value candidates who can not only strategize but also roll up their sleeves to get things done. Finally, show initiative by familiarizing yourself with Demand Generation best practices, tools (such as marketing automation platforms and CRM systems), and emerging trends. Demonstrating a proactive learning mindset will reinforce your ability

Enterprise demand gen is complex. Buying committees are large, and the buying cycle is long. According to a Google/Bain study, B2B buying committees have an average of 17 stakeholders, and on average, it takes 40 touchpoints for each of these buyers to influence the B2B buying decision. Below are four steps to help you get started. * Step 1: Start with creating the content by persona mapped to the buyer's journey. Create content for primary and secondary persona. According to Gartner, B2B buyers have six jobs to be done to make a purchase 1. Problem identification 2. Solution exploration 3. Requirements building 4. Vendor selection 5. Validation 6. Consensus creation Use this as a framework to create content. This will serve as the foundation for your campaigns. Also, in the age of AI overviews and search GPT, consider structuring your website to follow the above framework. * Step 2: Invest in integrated, multi-channel digital campaigns to drive awareness and engagement with an ABM mindset * 1:1 ABM campaigns targeted at 10-50 strategic accounts * 1:few ABM campaigns targeting up to 300 accounts grouped by vertical/industry * 1:many ABM campaigns targeting up to 5000 accounts based on ideal company profile (ICP) criteria * Step 3: Build a webinar program * Top-of-funnel thought leadership webinars * Middle-of-funnel How-to webinars * Bottom-of-funnel Demo webinars * Step 4: Plan offline tactics such as highly targeted executive roundtable events and direct mail campaigns to accelerate the pipeline and drive closed won deals

As you take charge of the function, * Start with understand the current landscape across the business and marketing – what is currently working, what is the need of the business, etc. * The next order of business would be to establish short term and long term goals. * Short term goals, will help you establish credibility with the business and show some quick wins. * Long term goals, is where you will get to establish the function and show significant impact to the business. * As you go about the above, make sure to set up regular reporting so that everyone is aligned and aware of the goals you are working towards.

* Start With Company Goals: Align OKRs with overarching business objectives (e.g., pipeline targets, new market penetration). * Set Cascading OKRs: Break down the company’s goals into actionable demand gen objectives. For instance: * Objective: Generate $2M in pipeline this quarter. * Key Results: Launch 3 campaigns, achieve $500k pipeline per campaign, drive 100 SQLs. * Project Mapping: Each OKR ties to specific initiatives. For example, a webinar might target pipeline generation for a specific segment.

Smaller companies have less budget, and therefore marketers must be scrappier. They need to find ways to build awareness for the company overall, in parallel with supporting short-term revenue targets. Larger companies have more budget, and marketers can focus more on channel optimization to drive leads in support of short-term revenue targets. The larger reach of campaigns, thanks to their budget, helps to keep an awareness drumbeat in the market.

Being the first demand generation hire is incredibly exciting. You’re in a position with endless opportunities 🌊, but that also means you’ll need to balance owning many KPIs with focusing on the ones that truly matter. Here’s how I would approach it: 1. Own All KPIs, But Prioritize What You Report 🎯: * As the first hire, you’ll naturally be responsible for tracking a wide range of metrics. You’ll care about things like blog performance (e.g., low bounce rates 📉 or high engagement 📊) because these help you understand what’s driving traffic and conversions. However, not every KPI needs to be reported to stakeholders. * Your job is to filter the noise. Stakeholders like the CEO or leadership team will only care about KPIs that directly move the needle 📈. 2. Track These Key Metrics for Stakeholders 🔑: * Opportunities Generated * Demo Requests * MQLs (Marketing Qualified Leads) * Total Leads * Closed-Won Opportunities from Marketing Efforts 💼 3. Stay Informed on Supporting Metrics 🧩: * While stakeholders may not care about metrics like blog bounce rates or webinar attendance on a granular level, these are crucial for your strategy. Use them to inform decisions about content creation, conversion paths, and campaign optimization. 4. Be Patient With Big Wins ⏳: * Early on, wins might feel small and less frequent. That’s normal. Over time, as you refine your processes and track your progress, those wins will compound, creating a powerful growth story 🚀. By focusing on KPIs that matter to leadership while using supporting metrics to refine your strategy, you’ll build a strong foundation for demand generation success—and create impressive results to showcase on your resume 🌟.

To determine the KPIs you want to track, it's important to align with stakeholders on which KPIs matter most. While there may not be an inherently "wrong" KPI to track, some may require more analysis to understand the full picture. Here are a couple of examples: 1. Email open rates can indicate interest in a topic or message, and can be useful for benchmarking overall email engagement. However, open rates aren't always the most accurate due to bots, email client blocking, or privacy features. Instead, I'd recommend click-through rates if you're looking to get a better understanding of how people are engaging with your emails and taking action based on the message 2. Website visits are certainly an important KPI to measure, but they should be analyzed and segmented, especially from a demand generation perspective. For instance, if your organization has recently released new open roles, it may cause a spike in website visits, but these visits may not necessarily convert into customers

IMO there are a few key ingredients to influence others: 1. Credibility - show that you've done your homework and back it up with relevant experience and data. 2. Trust - toughest to earn, easiest to lose. It grows when you deliver consistently and respect their priorities, not just yours. 3. Patience - building the right relationships takes time and consistency. You’re playing a long game. The approach to drive influence will vary based on the company's operating principles, size, and the scope of your role. One tactic I love is mapping stakeholders with a power-interest matrix: * High power, high interest → Engage deeply. * High power, low interest → Keep informed and occasionally engage * Low power, high interest → Keep engaged, leverage as advocates. * Low power, low interest →Touch base as needed Take the time to connect with your stakeholders - both personally and professionally. Get to know their world: their experiences, pain points, and challenges. The more you understand, the better you can spot opportunities for win-win outcomes.

The way that Customer Marketing teams and functions should be staffed and organized will vary greatly from company to company, especially when looking at more traditional B2B or sales-led organizations vs Product-led organizations. In my experience, though, the best way to orient the team is around three core responsibilities: * Activation & Engagement: Measurement of activation metrics and time to activation, often in the form of lifecycle marketing. Driving customer education and programmatic communication that support enterprise onboarding, end-user training materials, and aircover to gain as much traction within paying accounts as possible. * Upsells & Expansion: Driven through targeted programs that aim to increase revenue from existing enterprise accounts through targeting new teams, referrals, and surfacing new MQLs to account managers. Can be done through Customer Advisory Boards, 1:1 Account Events, Customer Webinars, and account-based acquisition campaigns. * Advocacy: Measurement of output-based programs that develop champions and put your customers on a stage like case studies, referencable logos, and customer stories across channels (webinars, events, content). When first starting out or when you have a lean team, I've found starting with an account-based customer marketing approach is the best way to drive meaningful impact and quick wins for your CSMs and on your company's bottom-line. Identify the top renewals or any accounts at risk of churning and create targeted account plans to save and expand each. This will provide the frameworks and structures to scale as the team grows.