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Customer Success 30 / 60 / 90 Day Plan

Customer Success 30 / 60 / 90 Day Plan

What's the most effective way to scale a customer success team beyond the first customer success manager?
6 Answers
What's your framework to prioritizing needs/deliverables when you're the first customer success manager at a company establishing the function?
5 Answers
If you're new to customer success, what's a good way to think about, contextualize, and approach a 30/60/90 plan if you've never done one before?
Also, are there any templates/resources you'd recommend as a jumping-off point?
2 Answers
What do you think about your first 30/60/90 day goals when coming in as the Head of Customer Success in a startup that didn't have customer success managers before?
1 Answer
What questions should you ask during your one-on-ones with your cross-functional teams during your first month at the company?
2 Answers
You're the new customer success manager for a B2B SaaS company that has 40 people and is starting to scale. What should you aim to do in your first month and your first quarter?
1 Answer
What are some examples of "quick wins" you should aim for in the first 90 days?
2 Answers
What questions should you ask during your one-on-ones with the sales team during your first month at the company?
2 Answers
What methodologies do you use to understand the needs of customers?
1 Answer
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