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Are there specific channels you think are a foundation to a Demand Generation strategy?

3 Answers
Keara Cho
Keara Cho
Salesforce Sr. Director, Field MarketingAugust 16

Everything starts with a great organic strategy and an SEO friendly website. When I ran demand gen at a very small company, the sales team was just starting to ramp up and I didn’t have a budget so website/content was where I focused on first. In parallel, if you have a direct sales team outside of a product led selling motion, I would align with your sales leader and all the regional managers and individual AEs. Demand generation is an extension of your sales team and tight alignment between sales and marketing is a key ingrediant to your and your company's revenue goal success.

More tactically speaking, this is how I think about the foundation of my demand gen strategy in priority order:

  • Organic & Paid Channels: Organic is your website. It's a place where your prospects and customers learn about your brand, servces and offerings. It is also a place where you already have existing traffic. SEO is your friend. Often times we get stuck on talking about our products and we fail to do research on the terms our users use to search to get to our website. Keyword research is important because it allows you to do more with less. Make content for high search volume topics. If you have budget, that’s great! Paid digital tactics and SEM, where you can bid on competitors and keywords. Get reviews from customers on G2 Crowd and Capterra, and of course relevant content is always essential. Partnerships can also expand your reach.
  • Website optimization: An easy way to optimize your website is to start running A/B tests. Here at Salesforce we run a lot of A/B test on form pages, campaign pages, and different types of ads (message and copy) — to ensure we are using the best message and on-page functionality that is the most optimal for the conversion path.
  • Email: If you are just starting out, think of your demand gen strategy as these 3 lifecycles: pre-purchase (prospecting), in-trial/evaluation (purchase), and post sales (retention, loyalty, cross-sell, upsell, upgrades). You can start of with building 1 nurture for each of these stages and get more sophisticated once you understand your target audience and their buying behavior more. I would also consider having a different nurture for different selling motion, for example, a nurture for self-service/product led and a separate one for direct sales.
  • Outbound Campaigns & prospecting - One way to get help your sales team with outbound motion is to target top prospect accounts, use data science & lead scoring to pinpoint high quality leads. Send direct mailers to high propensity prospects and personalized 1:1 direct mailers. Keeping tabs on the competition is important, set up Competitive plays and review sites for compete signals.
  • A personalized experience - create this with real time customer interactions across all touchpoints. Connect digital interactions to online/office channels and functions. Design personalized journey’s based on prospects and industries. Use data science and give sales a recommendation action (i.e talk track, assets, data sheets, webinars, etc) to help with their selling cycle. 
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