Bluevine Senior Director of Product Management | Formerly Xero, Practice Fusion • 8mo
When structuring user interviews, I like to start by setting the stage - sharing the agenda, introducing myself, and explaining the purpose of the interview. I’ll also gather some general background on the customer - what they do, how they use the product, etc. This provides valuable context and helps get them more comfortable for the remainder of the interview. From there, I move into my discussion guide or checklist. While I use this to ensure core topics are covered, I’ve found the richest in ...Read More
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