Atlassian Product Leader - Ex-Atlassian, Ex-ThoughtWorks • 7mo
To get more details, there are several techniques I use:
Stay quiet. Silence often encourages people to fill the gap with more insight.
Nod and make small positive sounds to show interest and invite them to keep talking.
Say “Tell me more.” For example, “Earlier you mentioned that... I’d love to hear more about that.”
Ask “Can you give me an example?”
Use prompts like “Tell me about a time when...” and repeat part of what they’ve said to show you’re listening and to help them expand.
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