Sharebird
Sign Up / Sign In

When should your team escalate issues to you as a manager versus continuing to try to influence themselves?

Answer
3 Answers
Stakeholder Management
  1. Greg Gsell
    Greg Gsell

    Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 1y

    I want to be informed early about potential issues, even if my team is still working to resolve them independently. I completely agree that team members should try to solve problems themselves first, and often when they come to discuss an escalation, by the end of the conversation they realize they can handle it themselves. However, I want to be informed of potential issues early because the worst scenario is when a situation becomes a major problem that could have been addressed more easily wit ...Read More

    550 Views
  2. Claire Drumond
    Claire Drumond

    Atlassian VP of Product Marketing • 1y

    I encourage my team to solve problems themselves as much as possible before escalating, but the timing depends on their career stage. Earlier in your career, everything can feel like an escalation as you're still building relationships and understanding how businesses work. I have particular empathy for those starting out in remote or hybrid environments where face time is limited. My general advice is to empower the team to solve problems through their own networks first. If it's an issue with ...Read More

    545 Views
  3. Claire Drumond
    Claire Drumond

    Atlassian VP of Product Marketing • 1y

    There's an important distinction between an escalation that requires action and an FYI about a potential issue. Coming too late when a problem is already serious is definitely problematic. It's helpful to distinguish between an escalation where you need something specific from your manager and an FYI about a situation that might develop into something more serious. When speaking with your manager, be clear upfront about whether you're just informing them or actually requesting assistance. This c ...Read More

    548 Views

Upcoming Event

Mastering AI as a Product Marketer

Mastering AI as a Product Marketer

Salesforce, Twilio, ActiveCampaign

Start in …

Register

Related Ask Me Anything Sessions

Sapphire Reels

Atlassian Senior Director of Product Marketing, Sapphire Reels on Product Marketing / Demand Gen Alignment

May 28 @ 10:00AM PT

View Answers
Don Fuss

ServiceNow Director of Product Marketing, Don Fuss on Product Marketing vs Product Management

May 12 @ 10:00AM PT

View Answers
Sarah Khogyani Wolf

Anthropic Startup Marketing Lead, Sarah Khogyani Wolf on Stakeholder Management

April 30 @ 9:00AM PT

View Answers
See All Upcoming AMA's

Top Product Marketing Mentors