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How do you manage up vs. manage down and ensure that as a leader you remain on top of the organization when directs under-perform (so their non-performance is handled as it's own issue and not misconstrued as a management failure)?

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  1. Jackie Palmer
    Jackie Palmer

    ActiveCampaign VP Product Marketing | Formerly Pendo, Demandbase, Conga, SAP • 2y

    Managing up and managing down require the same key ingredient for success - communication! If your direct reports are under-performing, it is best to alert upper management right away and come with a plan that you will implement to ensure issue doesn't happen again. For the direct report, it is also best not to delay your feedback. Make sure you give feedback as close to the time of the issue as possible so they don't think it was an ok thing to do. Ask them for ideas on how they can ensure it d ...Read More

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  2. LaShaun Williams
    LaShaun Williams

    Observable VP, Marketing | Formerly Figma, Abstract • 3y

    This is a great question.  In my overcommunication with leadership, I am very open about the skill levels of my directs, what I think they're currently capable of, and where I think they need improvement. While some failures are a result of non-performance, many help surface areas for improvement. That said, I am also very clear with leadership when I have given someone a stretch project or they're struggling in a certain area and there is the possibility of failure. This helps set expectations ...Read More

    833 Views

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