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How do you do attribution for your product marketing KPIs?

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2 Answers
  1. Kelly Kipkalov
    Kelly Kipkalov

    Carta Vice President Product Marketing • 9mo

    This is the million dollar question right now for most tech companies. Attribution is really a challenge. We look at marketing influenced leads because we are usually in a multi touch situation. So if a customer interacted with PMM content in any way, we claim the revenue associated with those leads as revenue that PMM influenced. We don't own attribution data, so we usually have to work with our demand gen team (ahead of time) to make sure that our content is properly instrumented so we can get ...Read More

    763 Views
  2. Charles Tsang
    Charles Tsang

    BILL Head of Product Marketing - Accounts Payable and Developers / Partners • 3mo

    Here’s a hot take.  Don’t.  Don’t try to force attribution.  From my time working in PMM, I’ve been exposed to and involved in frequent debates on how to drive some sort of hard attribution on PMM work relative to core business outcomes (e.g., customer acquisition, revenue, etc.).  These debates are healthy, because it forces a discussion on “are we working on the right things” and “how do we know if they work?”  That said, they have the potential to devolve into unproductive exercises to try to ...Read More

    524 Views

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