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How do you leverage customer and market evidence to influence skeptical stakeholders and drive consensus on narrative?

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2 Answers
  1. Brittany Sudlow
    Brittany Sudlow

    Intuit Group Product Marketing Manager, Industry Solutions • 2mo

    Customer and market evidence is exactly what you need to drive a narrative. It can't come from your brain or anecdotal evidence — it has to be created from actual customer problems you've researched. Ideally, you're testing the messaging with a survey tool to validate it lands, though I know that's not always possible for speed or budget reasons. But it absolutely has to be grounded in real customer pains you've identified and backed by proven solutions. Case studies with ROI that validate this ...Read More

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  2. Susan Chaika
    Susan Chaika

    Apollo.io Head of Product Marketing | Formerly Apollo.io, Zendesk, LiveRamp, Nielsen • 2mo

    Short answer - just do it.  Long answer - having customer and market evidence is gold because it takes you out of the realm of opinions and into the closest thing you can get to fact. Or as the Pragmatic Institute is fond of saying, “Your opinion, although interesting, is irrelevant.”  This approach reminds us to leave our ivory towers, listen to our customers, and actually respond to them. If I have it, I like using a mixture of both large-scale quantitative data and smaller-scale qualitative d ...Read More

    409 Views

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