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How to you help stakeholders parse the difference between what’s a feature and what’s a benefit?

Category CreationMessaging Strategy
1 Answer
Pranav Deshpande
Pranav Deshpande•
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OpenAI Product Marketing | Formerly Twilio • 4y
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In my opinion, benefits need to describe the outcome of using the feature. The outcome should address a real pain point for the target customer of the feature. The benefi...
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What frameworks do you have to help my team move away from writing about features and instead write about customer value? How do you think about features, advantages and benefits in the context of messaging?How do you balance the need to share feature messaging and customer benefit message?For technical marketing: how do you separate what is a feature vs what is a benefit? Many features in tech are benefits (like serverless, fully managed)?how do you determine the right messaging in a highly competitive market where everyone has feature parity?My company needs help evolving our messaging from one to multiple related products due to acquisitions. How do you align people to think beyond the product they started with?
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