All related (91)
Jason Oakley
Sr. Director of Product Marketing, KlueJanuary 1
1. Sales win rate, more specifically competitive win rate Make sure that you're reps are populating a "primary competitor" field in your CRM so you can track this effectively. You'll then be able to track win rates over time and show how your efforts to enable your team with competitive content is driving you win rates up.  2. Influenced deals Is your PMM team responsible for things like customer references, creating custom content (ie. decks or leave behinds), or generally brought in to help on strategic deals? If so, add a special field to Opportunities in yo...
Dave Kong
Head of Product Marketing, Scale AIJanuary 16
I know that this is sometimes an incredible challenge. I think the challenge specifically is around balance. A balance between: What are metrics indicative of your business / GTM goals? AND What you can control? This requires leadership buy-in from multiple groups — ideally they would understand Marketing and Product Marketing (this is not always the case!) Based on Your Goals, I would then identify metrics. Some examples below: * GTM / Revenue Initiatives —> Before and After Analysis (ideally based on something specific) * Content —> Content Metrics  * Support —> NPS 
Rehan Mirza
VP of Growth, VerifiableMarch 26
Recently PMM has been very involved with top-of-funnel marketing and campaigns, so a lot of the typical metrics you might suspect in a campaign are ways we measure success for these (Leads, MQLs, MQL>Opp conversion, Opportunities generated). For more middle & bottom of funnel content - we use a tool called Pathfactory (content tracks of content) that allow for visibility into what content is being sent out by sales, what is getting viewed, how much time spent on assets, and having this link in with opportunities influenced in Salesforce, which gives us a sense of revenue impact. Separ...
Jennifer Kay
Senior Director Product Marketing, HomebaseOctober 11
The question comes up a lot in product marketing. It is particularly challenging when you are in a product marketing role or on projects that lean heavy into influence or when your organization is stacked with channel owners. Simply put- there is no one metric that suits all product marketing.  That said, at the outset of any project, it is critical to discuss what the hypothesis or goal of the work is and how you intend to measure the success of the outcome. Since product marketing is cross functional, I'd look to align goals and outcomes around known or proxy metrics and I'd urge communi...
Andy Schumeister
Director of Product Marketing, SourcegraphJune 4
While there is no "one size fits all" metric that works for product marketing, my recommendation is to try to align your goals with either sales, demand gen, or product depending on what you're working on. Ideally, you'll have explicitly shared goals with one or more of the cross-functional teams you're working with. This ensures everybody is optimizing for the same outcome. For a new product launch, I'll typically have a shared adoption goal with product and/or an attach rate goal (percentage of customers using the product/feature) with sales.  I'd also caution against only prioritizing...
James Winter
VP of Marketing, Spekit
Pat and Sean did a great job answering with some more tactical approaches so I'll be brief with a couple tips.    There are purpose built tools like Inkling that can be a great way to enable massive sales teams, but they require a ton of investment to do well. Webinars and quizzes are things that work well remotely. Salespeople are competitive so use that to your advantage.   If you have a massive sales team, you should also have the budget to get some outside help to help train them. I’d recommend hiring a professional services firm to make sure the training doesn’t consume all of your...
Dan Laufer
CEO, PipeDreams VenturesJanuary 14
That's a great question. It depends a lot on the product of course. There are some products that lend itself to a soft launch before we put any marketing effort behind it in which case quantifying marketing impact is pretty straightforward. More generally, I'm a fan of PMM and PM co-owning several metrics. You can't parse which side drove what share of the metric but if you have a good partnership that shouldn't matter. And having that lens means a PMM should care deeply about whether we're bringing the right product to market (or what could we do to make it more successful). And conversel...
Daniel Kuperman
Head of Product Marketing, ITSM, Atlassian
If you had asked me this at the start of the pandemic I would have told you I have no idea what I'm doing. I had always worked in an office alongside my PMM co-workers and team. Going fully remote was a big shock. But now, having learned a lot and working for a company that is remote-first and having myself a distributed team (I have people in Seattle, San Francisco, Boston, Sidney...) I believe I can give you some tips and things to avoid. The biggest challenge, of course, is not being present in the same location as your team and as the other teams you interact with (product, sales, su...
Ellie Mirman
Chief Marketing Officer, CrayonDecember 21
Agreed with the other answers about aligning impact with focus areas for the business as a whole. Though I also like to have some consistent metrics to be able to see some longer term trends. There's a separate thread here that dives into PMM metrics: Some good points there about the combination of quantitative and qualitative metrics, and even quantifying some of that qualitative feedback.
Priya Gill
Vice President, Product Marketing, Momentive
Not sure I completely answer the question. Typically when I ask candidates to give a presentation, it's less about the specific products they're presenting, but rather HOW they present it. Can the candidate articulate how they effectively approached their GTM strategy, from ideation to execution and beyond. Can they effectively launch a product/feature and properly engage the right cross-functional partners to make that launch a success? Are they outcome-oriented and think about the metrics they're trying to drive with a given launch? Those are just a few things that I would be looking for ...
James Winter
VP of Marketing, SpekitJanuary 18
Hopefully I don't make this answer overly complex.  I think the more important question here is what are you actively working on? Because product marketing can cover such a wide variety of activities and tactics, we can't exactly tell you which metrics would be important.  Greg Hollander and Derek Pando both had great insights to share when they spoke on a panel about the topic of prioritization in product marketing. The key takeaway there is to know what the greater organizational goals are, and align yourself where it makes the most sense for the impact you can have.  Example:...
Brianne Shally
Head of Product Marketing, Nextdoor
Sharing the product roadmap externally is a great way to share the company's vision, investment in innovation, and upcoming features to get prospects and customers excited about the potential. It can be a strong selling tool to get prospects on board and a resource to get current customers to invest more. What's important is that the roadmap isn't standing on it own, but partnered with an overall vision to show how product efforts later up to a great vision. This is where Product Marketing can play a strong role in storytelling and positioning to bring it all together. I've seen this execut...
Pulkit Agrawal
Co-founder & CEO, ChameleonFebruary 4
Curious to know if there are any metrics that the Product Marketing function is accountable for any metrics? I know there is such a wide variety of jobs that Product Marketers do, but for example, if trial conversion or adoption purely owned by the Product Marketing function, or are all the metrics shared with other teams? 
Dave Kong
Head of Product Marketing, Scale AI
For me, I generally start with questions to determine if new content is actually needed (versus piling on to an already long list of requests). In addition, to your examples above... Evaluating If Content Is Needed * What is the asset that you're requesting?  * Ask yourself: Does it exist already? =D  * What is the goal of the new asset?  * Ask yourself: Does it exist already? =D  * What part of the sales stage do you think it would benefit? / When would this be used?  * What is the main message that you had in mind?  Once you get the baseline information, you can the...
Sandhya Hegde
General Partner, Unusual VenturesJanuary 22
Definitely echo the fact that Product marketing KPIs need to keep evolving with the focus that the organization currently has.  At Amplitude, we have come up with some strong *impact* metrics that the PMM function owns. Each metric is shared with a different team in the org: * Product Launches: # of deals closed where we had atleast 1 newly launched product add ons/packages purchased by customers. Our stretch goal for Q1 this year is 50% of all deals. Sidenote: this is a shared metric with the Product team and incentivizes them to work very closely with PMMs * Thought Leaders...
Laura Jones
Chief Marketing Officer, Instacart
  To establish credibility with a new team, the first step is understanding the team's need, laying out a vision for how you can best add value, and aligning around expectations. It is important to know the user, the market, and the product so that you can engage with the cross-functional team in a meaningful way from day one. With a clear set of objectives and foundational understanding of the space, you can quickly begin to make an impact on the team.  
Rebecca Wells
Senior Product Marketing Manager, HighspotJanuary 25
Full disclosure - I work for Highspot - but we do use our own platforrm and one of the benefits of it is that we can see usage and buyer enagement analytics for all of the content we create. It's a quick and easy way for us to determine what's working, what is being used (or valued) the most and also connect content performance with CRM data to understand how content is driving sales velocity, conversion, and quota performance.
Roopal Shah
Head (VP) of Global Enablement, Benchling
Your CMS (content management system) should have some sort of archiving parameters in place that should remind the PMM team when things get stale. With that said, all the reminders in the world won't matter if people ignore them, so I recommend you also have a "librarian" of sorts manage your content site - whether it's in a sales portal or in another tool, someone who is in charge of managing the site, tracking metrics, and also monitoring / organizing PMM when content needs to be refreshed/archived.