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Self-Serve Product Marketing

How do you define self-serve product marketing? How is it different from "regular" product marketing?

2 Answers

Rachel Cheyfitz

Coro Head of Product Marketing and Documentation • November 13

For starters, I don't think self-service is separate from or comparable to "regular" product marketing. Self service should be an integral part of the infrastructure you form when looking forward and thinking about scaling. The goal of self-service is to help you scale, the idea behind it being t......Read More

330 Views

Which are the mandatory questions you should ask the company founders when you're empowered to create the Product Marketing function from zero?

I will face this challenge very son and my thoughts are: - which are the company objectives? - which are the marketing and product marketing specific objectives? - the resources in place to achieve the objectives (human, financial, tools) - where is the product on the lifecycle? - top three priorities - how are sales/marketing/product teams organised?

4 Answers

Alex Chahin

Titan VP of Marketing • October 4

What an exciting opportunity this is for you! I’m thrilled that you’ve earned this chance. When I joined Hims & Hers, I was in this exact position where I got to build out the Product Marketing team from scratch. It was one of the most valuable learning experiences of my career so far. Your li......Read More

368 Views

We are standing up a new competitive intelligence function at my current company. What do you consider must-haves?

2 Answers

Liz Tassey (she/her)

Blueocean.ai VP of Marketing • July 8

A good competitive intelligence function starts with great listening. Engaging your frontline (both sales AND customer success...why you are losing deals is good insight, but why you are losing customers is incredibly powerful), win/loss reports, gleaning insights from your customer experience an......Read More

560 Views

What soft skills are must-haves for product marketers in your experience apart from diplomacy, curiosity, and empathy?

7 Answers

Christy Roach

Airtable Senior Director, Portfolio & Engagement Product Marketing • November 17

I'm going to admit upfront that I answered this in a previous AMA, so I'll copy and paste that same answer here. A year later, I can truly say that these continue to be the things I think are most important for a PMM to have. Almost all hard PMM skills can be taught, but these soft skills are muc......Read More

1512 Views

What’s the most important lesson you’ve learnt from a Product Marketing failure that acts as your guiding principle?

1 Answer

Madison Leonard 🕶

Product Marketing & Growth Advisor • December 7

This is such a hard one! I think it would be getting leadership buy-in. There are so many conflicting priorities in the workday, especially in a startup environment. Each team is contributing to the overall success of the company in major ways. When you have new initiatives you want to impl......Read More

555 Views

How did you leverage your community of passionate users and consulting partners?

2 Answers

Christy Roach

Airtable Senior Director, Portfolio & Engagement Product Marketing • November 17

Having a passionate community of users was one of the things that made me sure that Airtable would be a great company to join. If you see a product that has a huge group of people who are invested in it, love using it, and want to provide whatever feedback they can to make it better, that’s when ......Read More

1206 Views

What are some important differences to consider when moving from marketing to ENT to SMB for the same product? How should it change your marketing mix and messaging?

2 Answers

Rekha Srivatsan

Salesforce Vice President Product Marketing • July 27

Obviously, the target personas are different which informs the messaging, positioning, pricing, and packaging strategy. * But at a high level, in SMB, the user and the decision-maker are usually the same person. This means the ROI of a solution or feature is extremely important and needs ......Read More

563 Views

How do you define product marketing differently in a product-led growth company vs. a traditional company with a normal sales and marketing funnel?

8 Answers

Christy Roach

Airtable Senior Director, Portfolio & Engagement Product Marketing • November 17

One of the biggest changes is that I find the relationship with the product team to be different in a product-led growth company. It’s a much closer partnership, focused on more than just launch moments but ongoing work, and shared metrics. When it comes specifically to the sales and marketing f......Read More

1932 Views

What is your process for collecting user feedback?

Do you use ever use NPS or any other survey style?

7 Answers

Jasmine Jaume

Intercom Director, Product Marketing • November 10

We collect feedback in various ways. We obviously use Intercom ourselves, so we get user feedback through conversations, responses to our announcement messages and conversation ratings, for example. We also do run NPS surveys, using survey apps integrated into our Messenger. Some of our product t......Read More

746 Views

For webinar marketing, how are the responsibilities split between product marketing and content?

1 Answer

Madison Leonard 🕶

Product Marketing & Growth Advisor • December 7

Ooof this is a tough one and honestly it depends on how things were structured at your organization from the beginning. IMO, product marketing should influence/contribute to webinars, but not own webinar execution. For thought-leadership webinars, I've seen product marketing, content, and com......Read More

414 Views