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Sometimes it seems like everyone has an opinion on marketing and messaging, so how do you balance integrating team members' feedback with delivering high volumes of content?

Andy Ramirez ✪
Andy Ramirez ✪
Docker SVP, Growth Marketing (CMO Role)May 4

Timebox input and quantify the impact. Art, music, and marketing are totally subjective. Not every thing is going to work for everyone, and not everyone's subjective opinion is universally applicable.

When possible while building campaigns, websites, videos, events, whatever, be clear with anyone that should have input when those input periods are and that input outside those periods will be captured for the next iteration unless earth shattering.

Ask input providers to quantify it. Those providing suggestions should attempt to quantify the impact of that change. When I ask folks to do this they most often say "small"... which then makes it easy for me to let them know I'm grateful for the input but I can't prioritize it now and that we'll keep it in mind next go around.

Input is dangerous in that those providing it rarely understand the total impact of their requests along with that of all other input providers, and if you don't have a very clear boundary your team will die the death of a thousand cuts trying to address it all. It's counter productive.

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Erika Barbosa
Erika Barbosa
Counterpart Marketing Lead | Formerly Issuu, OpenText, WebrootJune 19

Balancing team members' feedback with delivering high volumes of content can be challenging, but it is a crucial skill. You want to maintain a collaborative environment while also ensuring you have an efficient process and workflow. Here are some general guidelines to consider:

  1. Set clear swimlanes: It's important to establish ownership, responsibility, and accountability. This helps others understand where the decision-making authority comes from.

  2. Prioritize feedback: It's important to hear others out, but also prioritize feedback. Just because you receive a piece of feedback does not mean you need to take immediate action on it or in general.

  3. Iterating is key: Communicate the iterative process you are using to produce content. Help others see where feedback is backlogged and when it will be considered.

  4. Transparency: People want to be heard. Clearly communicate how feedback is being captured, when it will be considered again, how data is being factored into decisions, and the associated deadlines.

While this may not be an easy process, you'll find that it evolves based on your situation and team makeup. Know that this is a common challenge. The goal is to create an environment of efficiency, fostering communication, and producing quality content.

221 Views
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