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How would you craft messaging when your differentiator is extremely technical and proprietary? Think a proprietary algorithm that has been tweaked for a decade.

14 Answers
Shana Iles
Atlassian Head of Cross-Portfolio Product Marketing | Formerly Optimizely1y
Having a very technical and proprietary differentiator is great! To craft a message around this, the key is understanding for whom you are telling the story around this d...
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4058 Views
Polomi Batra
Zendesk Director of Product Marketing1y
The key is to translate the complexity into clear, customer-focused value. You can use this approach:Focus on customer benefits: Highlight how the proprietary technology ...
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1840 Views
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Susan "Spark" Park
Pinterest Director of Product Marketing | Formerly Meta (Facebook), Spotify, Google, Monzo1y
Divide the facts vs. opinions of their existing value proposition, and then see where you can deliver a better product and/or story for the particular audience. If you do...
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658 Views
Nikhil Balaraman
Pomerium Head of Marketing | Formerly Roofstock, Instacart, Uber, Algolia, Google1y
For this, it has to be about the output/what you get. Do you know what the latest spec of an iPhone’s camera lens is? But do you feel and believe that an iPhone has a bet...
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603 Views
Alexandra Sasha Blumenfeld
Sentry Director of Product Marketing1y
The first thing to ask is, who’s your audience?Whether you're speaking to a technical end-user or a business audience, always start by leading with the differentiated out...
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557 Views
Eve Alexander
Seismic SVP, Corporate & Product Marketing1y
It can be challenging to navigate articulating differentiation when a capability is highly technical and your audience is not. As I mentioned in another response, focusin...
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1550 Views
Charles Tsang
BILL Head of Product Marketing - Accounts Payable and Developers / Partners1y
I haven't worked in a space where the differentiators were algorithms or what I would describe as extremely technical or proprietary. BUT - I think my experiences and pe...
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868 Views
Morgan (Molnar) Lehmann
SurveyMonkey Senior Director, Head of Corporate Marketing | Formerly SurveyMonkey, Nielsen1y
We went through a similar exercise when messaging our AI capabilities for SurveyMonkey (what we call SurveyMonkey Genius). Similarly, we have a lot of proprietary/technic...
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825 Views
Jenna Crane
Triple Whale 🐳 VP of Marketing | Formerly Klaviyo, Drift, Dropbox, Upwork1y
With any great messaging — but especially in this case — the key is articulating why this differentiator is valuable to your target audience. What standout outcomes does ...
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497 Views
Emi Hofmeister
Zuora VP Product Marketing1y
To craft any messaging, I recommend always starting with the customer and defining specific value your product delivers. Depending on how technical your customer is, you ...
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1118 Views
Meghan Keaney Anderson
Watershed Global Head of Product Marketing & Communications | Formerly HubSpot1y
My current company Watershed is actually a similar case here so I'll use them as an example. Watershed is a software platform that helps companies measure their carbon f...
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1816 Views
Robin Fontaine
Shopify Senior Product Marketing Lead1y
If it is truly a differentiator, then it will have benefits, and that is what you should focus on. What does that proprietary algorithm allow your product to do that othe...
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682 Views
Sharadhi (Gadagkar) Patel
ServiceNow Senior Director, Platform and AI Product Marketing1y
Even with a highly technical product and audience, I've found that it's important to remember that attention spans are limited and that budget holders don't always need o...
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810 Views
April Rassa
Celigo Vice President Product Marketing | Formerly HackerOne, Cohere, Box, Google, Adobe1y
When your differentiator is deeply technical, such as a proprietary algorithm developed over a decade, it’s important to focus on the “so what” factor. Instead of going t...
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496 Views
Amit Bhojraj
Orkes Head of Marketing1y
Your solution can be extremely technical, but in the end, messaging is already grounded in the end value that your platform delivers to your end customers. It is also gro...
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559 Views