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How do you approach your work geared toward individual users (B2C) vs. your B2B/enterprise customers?

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  1. Jeff Hardison
    Jeff Hardison

    Sanity.io VP of Product Marketing | Formerly Calendly, InVision, Clearbit, Amazon (consultant) • 4y

    Because product marketing is such a collaborative function -- we're like diplomats and glue between product-engineering-design, marketing, customer success, and sales (if you have it) -- I try to open up my "empathy reserves" for the various departments I'm going to work with. If it's B2C, I think about product-engineering-design, customer support (dealing with thousands of tickets), and my friends in marketing. If it's B2B, I think about all of the above plus the sales team (which is likely a n ...Read More

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