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How to prepare the sales team to handle any negative feedback or issues that may arise post-launch?

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  1. Nikhil Gangaraju
    Nikhil Gangaraju

    Amplitude Product Marketing Director • 1y

    I think its fair to assume that initial product feedback may sometimes be mixed. so It is important to capture as much of it as early as possible. At Amplitude we use a variety of different channels to begin with-We have product feedback submissions that can be submitted on behalf of the customer by sales or customer success which we track in our PD operations via product board-We have internal channels dedicated to product pillars consisting of a Swarm of experts PD+Design+Eng that can triage a ...Read More

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