AMA: mParticle Director, Customer Success Operations, Christine Vienna Knific on Customer Success Interviews
May 2 @ 10:00AM PST
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MParticle Director, Customer Success Operations, Christine Vienna Knific on Customer Success Interviews
Top Questions
Christine Vienna Knific
mParticle Senior Director, Customer Success - North America • May 3
To gauge autonomy of Customer Success Manager candidates, I like to ask: * Describe what role the CSM plays with the customer, in your experience? This helps me see the candidate's willingness to be strategic or tactical (hopefully both, when necessary!), how they work with internal cr......Read More
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Christine Vienna Knific
mParticle Senior Director, Customer Success - North America • May 3
* Show that you're a team player! It's a huge red flag when a candidate demonstrates a lack of willingness to work as a team. The ability to work cross-functionally to drive customer results is critical. If a candidate conveys the message "that's not my job," they aren't a good fit for ......Read More
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Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?
In which situations do you recommend this approach or not?
Christine Vienna Knific
mParticle Senior Director, Customer Success - North America • May 3
It's really important to be prepared for any interview you take the time to do, both out of respect for the hiring manager's time and your own. That said, I view an interview as a conversation and opportunity for both parties to learn about each other. Here are two tips for being prepared and sho......Read More
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What are the key questions you like to ask and why?
How would the proper answers to your questions look like?
Christine Vienna Knific
mParticle Senior Director, Customer Success - North America • May 3
* What does "Customer Success" mean to you? Customer Success as a field and profession is relatively new, and the term can mean different things to different people. A candidate's answer helps me assess their whether their experience is aligned to a proactive vs reactive approach, wh......Read More
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