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Revenue Ops Stakeholders

How can revops and the CS leader work together without anyone feeling like revops is “stepping on cs toes?”

2 Answers

Lauren Davis

Checkr Director, Revenue Operations • December 7

Never underestimate the importance of building strong relationships at work. I honestly think all of this stems from building good relationships with the leadership across the teams and showing how RevOps can help CS improve, operate more efficiently, and achieve their goals. The fact of the m......Read More

1168 Views

Marketing and sales don’t understand the reasons that drive lost renewals and they just seem to blame CS. How can revops help align with all departments so that we can all work together to understand the challenges facing renewals?

2 Answers

Akira Mamizuka

LinkedIn Vice President of Global Sales Operations, SaaS • January 11

Correlation between Go-to-Market actions and renewal success is one of the most studied areas in SaaS firms. Although the answer will vary for each firm, having a data driven point of view on actions and indicators that lead to positive renewal outcomes is imperative. Examples of actions and indi......Read More

993 Views

How do you approach building successful partnerships across multiple functions?

2 Answers

Lisa Dziuba

LottieFiles Head of Product Marketing • December 3

Building partnerships take time. But it is worth the effort. Mastering cross-functional collaboration will significantly impact the success of your company and your own career. You will need to take a strategic and collaborative approach to build cross-functional partnerships, investing time into......Read More

236 Views

How do you align internal Stakeholders?

2 Answers

Didier Varlot

Product Manager • November 15

The most important is to first listen to their worries regarding your project and determine the core problem that could be tackled solving more than the worries of one of the stakeholder, but most of the worries of nearly all the stakeholder. The stakeholders are as the users giving feedback, th......Read More

467 Views

What's your advice on improving a historically tense relationship between functions?

2 Answers

Didier Varlot

Product Manager • November 29

From my experience, a historically tense relationship comes from a conflict in the sense that both functions have two irreconcilable points of view or courses of actions as necessary to fulfill their objectives. Each one sees the other's point of view as preventing them from achieving their objec......Read More

327 Views

How do you structure your revenue operations team?

How big is it, what does everyone do? How do you measure success of each function/person?

1 Answer

Azim Mitha

HubSpot Director, Sales Strategy & Operations (APAC) • March 30

The RevOps team is structured to operate as a strategic function to bridge the gap between sales, marketing and customer success teams. Within APAC, the RevOps team is structured by various countries within which HubSpot operates (for eg, there is a RevOps team for Japan), to build relevant exper......Read More

512 Views

Do I need to have a CS ops role? When should I think about one if we don’t have one. Should this role report to Revops or somewhere else?

1 Answer

Shona Fenner

PetDesk Sr. Customer Success Operations Manager • February 23

Well... does your team use repeatable processes? Do you send customer communication campaigns? Do you need better customer insights or to start determining the "health" of your customers? If yes, then CS Ops can help! Having CS Ops report into RevOps helps keep the intricacies of your customer jo......Read More

429 Views

How do revenue operations key stakeholders from other departments change as your company grows?

1 Answer

Kayvan Dastgheib

MURAL VP, GTM Strategy & Operations • January 25

Short version, RevOps stakeholders evolve as a company grows. * Single stakeholder or a handful of direct connections with department heads * Diversification as stakeholder needs become more dependent on cross-functional efforts, coupled with expansion of RevOps functions * Fully central......Read More

544 Views

How did you work with the C-Suite, earlier in your career?

1 Answer

Kayvan Dastgheib

MURAL VP, GTM Strategy & Operations • January 25

Earlier in my career exposure to the C-Suite was understandably in more controlled, scheduled environments. At an analyst level, and sometimes even at a manager level opportunities to directly connect with the C-Suite are few and far between. I am a firm believer that exposure matters. It is......Read More

444 Views

Who do you align yourself with to gain momentum in the leadership organization?

1 Answer

Kayvan Dastgheib

MURAL VP, GTM Strategy & Operations • January 25

I think this is a great question, because RevOps as a role becomes exponentially more impactful the more stakeholders that we have bi-directional, empowering relationships. New and existing RevOps teams should constantly evaluate how they are delivering for their stakeholders, and proactively gat......Read More

391 Views