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Customer Success / Revenue Ops Alignment
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Influencing the C-Suite
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Revenue / Revenue Ops Alignment
Stakeholder Management
Revenue Ops Stakeholders
2 Answers

Lauren Davis
Checkr Director, Revenue Operations • December 7
Never underestimate the importance of building strong relationships at work. I honestly think all of this stems from building good relationships with the leadership across the teams and showing how RevOps can help CS improve, operate more efficiently, and achieve their goals. The fact of the m......Read More
1168 Views
2 Answers

Akira Mamizuka
LinkedIn Vice President of Global Sales Operations, SaaS • January 11
Correlation between Go-to-Market actions and renewal success is one of the most studied areas in SaaS firms. Although the answer will vary for each firm, having a data driven point of view on actions and indicators that lead to positive renewal outcomes is imperative. Examples of actions and indi......Read More
993 Views
2 Answers

Lisa Dziuba
LottieFiles Head of Product Marketing • December 3
Building partnerships take time. But it is worth the effort. Mastering cross-functional collaboration will significantly impact the success of your company and your own career. You will need to take a strategic and collaborative approach to build cross-functional partnerships, investing time into......Read More
236 Views
2 Answers

Didier Varlot
Product Manager • November 15
The most important is to first listen to their worries regarding your project and determine the core problem that could be tackled solving more than the worries of one of the stakeholder, but most of the worries of nearly all the stakeholder. The stakeholders are as the users giving feedback, th......Read More
467 Views
2 Answers

Didier Varlot
Product Manager • November 29
From my experience, a historically tense relationship comes from a conflict in the sense that both functions have two irreconcilable points of view or courses of actions as necessary to fulfill their objectives. Each one sees the other's point of view as preventing them from achieving their objec......Read More
327 Views
How do you structure your revenue operations team?
How big is it, what does everyone do? How do you measure success of each function/person?
1 Answer

Azim Mitha
HubSpot Director, Sales Strategy & Operations (APAC) • March 30
The RevOps team is structured to operate as a strategic function to bridge the gap between sales, marketing and customer success teams. Within APAC, the RevOps team is structured by various countries within which HubSpot operates (for eg, there is a RevOps team for Japan), to build relevant exper......Read More
512 Views
1 Answer

Shona Fenner
PetDesk Sr. Customer Success Operations Manager • February 23
Well... does your team use repeatable processes? Do you send customer communication campaigns? Do you need better customer insights or to start determining the "health" of your customers? If yes, then CS Ops can help! Having CS Ops report into RevOps helps keep the intricacies of your customer jo......Read More
429 Views
1 Answer

Kayvan Dastgheib
MURAL VP, GTM Strategy & Operations • January 25
Short version, RevOps stakeholders evolve as a company grows. * Single stakeholder or a handful of direct connections with department heads * Diversification as stakeholder needs become more dependent on cross-functional efforts, coupled with expansion of RevOps functions * Fully central......Read More
544 Views
1 Answer

Kayvan Dastgheib
MURAL VP, GTM Strategy & Operations • January 25
Earlier in my career exposure to the C-Suite was understandably in more controlled, scheduled environments. At an analyst level, and sometimes even at a manager level opportunities to directly connect with the C-Suite are few and far between. I am a firm believer that exposure matters. It is......Read More
444 Views
1 Answer

Kayvan Dastgheib
MURAL VP, GTM Strategy & Operations • January 25
I think this is a great question, because RevOps as a role becomes exponentially more impactful the more stakeholders that we have bi-directional, empowering relationships. New and existing RevOps teams should constantly evaluate how they are delivering for their stakeholders, and proactively gat......Read More
391 Views