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Customer Success / Revenue Ops Alignment
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Revenue Ops Stakeholders
2 Answers
Andrew Kodner
Bazaarvoice VP, Revenue Operations • November 30
Never underestimate the importance of understanding different perspectives. For any given topic, Leadership, the Board, Sales, Customer Success, Marketing, Professional Services, Product Marketing, and/or Finance bring unique views, based on their experience, biases, and needs (i.e. “what’s in it......Read More
793 Views
5 Answers
Azim Mitha
HubSpot Director, Sales Strategy & Operations (APAC) • March 30
To build effective relationships (and partnerships), I am a huge believer in a framework called the "Trust Equation". The Trust Equation outlines the elements that contribute to building trust in a relationship. The Trust Equation framework is: Trust = (Credibility + Reliability + Intimacy) /......Read More
473 Views
How do you build better relationships with demand generation?
How do you constantly stay aligned and how have your revenue operations teams traditionally worked with your demand generation teams?
3 Answers
Andrew Kodner
Bazaarvoice VP, Revenue Operations • November 30
These days, it's hard not to agree that Demand Generation is one of the most metrics driven teams focused on pipeline creation, whether it’s Marketing Demand Generation or BDR/SDR teams. Over the past 3-4 years, I would argue that Marketing Operations consistently dives even deeper than Sales Ope......Read More
772 Views
4 Answers
Azim Mitha
HubSpot Director, Sales Strategy & Operations (APAC) • March 30
Improving a historically tense relationship between functions requires a deliberate effort and a willingness to work collaboratively towards a common goal. The first item that I like to spend time on is understanding the root causes of the tense relationship (which could have stemmed from mis......Read More
470 Views
3 Answers
Bridget Hudacs
Deel Team Lead, Salesforce Development • June 8
* Agree on the in-scope and out-of-scope elements for the project with the key stakeholders. * Set clear responsibilities and timelines for in-scope project outcomes. * Identify dependencies so the team knows how adjustments to timeline impact the project as a whole. * Set up a regul......Read More
417 Views
2 Answers
Ken Liu
Databricks Director - Sales Strategy & Operations • June 8
Having access to the C-suite can be helpful for your career from a learning, career growth and networking experience. Some ways to gain access to the C-suite include: 1. Working on projects that have visibility to the C-suite 2. Assisting with events that have C-suite attendance or sponsorshi......Read More
549 Views
2 Answers
Azim Mitha
HubSpot Director, Sales Strategy & Operations (APAC) • September 5
Here are some of the habits to cultivate when working with C-Suite: * Work to understand and align your initiatives with the overarching strategic priorities and objectives of the C-Suite. This ensures that your efforts are contributing directly to the company's most important goals and......Read More
408 Views
3 Answers
Kayvan Dastgheib
Tegus Global Head of Revenue Strategy & Operations • January 24
This is an interesting question, because new resources can mean quite a few things. I will look at this question through the lens of RevOps securing more budget for additional headcount and/or technology. The short version: The story for RevOps resources needs to be told through the lens of ......Read More
492 Views
2 Answers
Ken Liu
Databricks Director - Sales Strategy & Operations • June 8
When you're facing this unenviable position, I recommend adopting these best practices: 1. Ensure both execs' strategy is trying to solve the same problem statement 2. Help the execs review how well their strategy aligns against a company and customer first principle 3. Ensure there is ......Read More
488 Views
3 Answers
Andrew Kodner
Bazaarvoice VP, Revenue Operations • November 30
When it comes to cross functional items, ownership has to be a partnership to succeed. While Revenue Operations may be the primary on Territory planning and Pipeline target setting, IT might take the lead on systems and tools, in close partnership with RevOps. In earlier stage environments, most ......Read More
1130 Views