Customer Success Process

1 Answer
Wynne Brown
Wynne Brown
RocketReach VP of Sales & Customer SuccessAugust 30
When we think about turning around at-risk Customers, the first step is to create categories that allow you to run plays against the risk. This seems obvious but often teams get paranoid and worried... and worry is not actionable. Throw into the mix that it is 2023, and it feels like so many more......Read More
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1 Answer
Wynne Brown
Wynne Brown
RocketReach VP of Sales & Customer SuccessAugust 30
Before you can worry about reducing TTV, you need to make sure you have clear definitions of what that value means. The sliding scale of standard to fully custom will depend on your product: commodity out of the box all the way up to an enterprise platform. Once you have a clear definition of v......Read More
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