How do I get started with SLAs for customer success around ticket response time, escalation, follow-up etc?
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Related Questions
Isn’t revops just reporting and dashboards? Why does CS need more of that?Do I need to have a CS ops role? When should I think about one if we don’t have one. Should this role report to Revops or somewhere else?What's a good way to approach decisions that other teams feel they should own vs. Revenue Operations feels they should own?How often do Marketing and Sales have joint meetings to discuss lead performance and campaign results?Why should customer success and revops be aligned or work together? What’s the tangible benefit?
How do you ensure consistency in messaging across all marketing channels and sales communications?