Sales Content

Jeremy Moskowitz
MURAL Vice President, Segment Marketing | Formerly LinkedIn7mo
Enterprise PMMs can create the most lift by having “Art of the possible” conversations with Enterprise customers, providing custom deal support, and up-leveling messaging...
3222 Views
Kuber Sharma
UiPath Sr. Director of Product Marketing | Formerly Salesforce, Tableau, MicrosoftMay 26
Stephanie's framework covers the mechanics well. The question I would add before designing any engagement process is: what is the specific breaking point in our current s...
221 Views
For tier 1 product launches, how do you determine what lives in a live session versus LMS and sequence things properly?
People learn differently -- by reading, hearing, and/or kinetic learning. To meet everyone's needs without bogging folks down, how do you determine is the best way to train sales on what they need to know to be effective at selling and getting customers to buy?
Kuber Sharma
UiPath Sr. Director of Product Marketing | Formerly Salesforce, Tableau, MicrosoftMay 23
The live vs. LMS decision comes down to one question: does this require a conversation, or does it require consumption? Anything where reps need to ask questions, pressur...
205 Views
Jen Vaccaro McParland
Okta Senior Manager, Product Marketing & Analyst Relations11mo
To measure content usage and effectiveness within the sales process, I recommend tools like: Highspot to track downloads, feedback, and engagement in the process. A centr...
14607 Views
Chris Hines
Outtake VP of Marketing | Formerly Cyera, Zscaler, DockerMay 6
In terms of customer evaluations (proof of concepts or vendor down selections) the best way to find this out, is actually to ask channel partners! They have tons relation...
566 Views
How do you fight a price war with positioning/messaging? Can you even?
Often my sales team goes up against competition that undercuts our pricing and heavily so. The buying decision quickly comes down to "who's proffering the cheapest price" -- platform value communication is rarely successful. How does one navigate this situation/How have you?
Divya Mulanjur
Bloomreach VP, Product Marketing11mo
You can. But if you're consistently getting out priced - I would really ask the question, 'are you priced and packaged well for your ICP?' A willingness to buy study, Wyn...
2057 Views
Anna Wiggins
Altruist VP of Marketing5y
I answer a similar question further on, but at a high level a great way to preview the roadmap is part of annual or quarterly account health checks. In the past I’ve had ...
1689 Views
Abid Chaudhry
ServiceNow Director, Product Marketing - Employee Experience & HRSD | Formerly Microsoft, AT&T, Endurance International Group4mo
Yes — but not as polished case studies.The most effective win stories are fast, messy, and specific. What triggered the deal. What almost killed it. What finally landed. ...
246 Views
Sharon Markowitz
Intuit Principal Product Marketing Manager | Formerly Zoom, Atlassian, LinkedIn, Intuit + CPG1y
I love this question as customer advocacy is critical and should be part of a standard sales enablement program for priority launches and initiatives. There are many cons...
749 Views
Bruce Randall
Former Head of Product Marketing at ServiceNow and Atlassian | Formerly ServiceNow, Atlassian, SAP, HP11mo
For sales enablement content,I look for a few very specific elements:First, how does it motivate the salesperson, And the answer is always back to how they'll get paid an...
2731 Views
Indy Sen
The Remarketables GTM Advisor/Fractional Leader/Author | Formerly Google, Salesforce, Box, Mulesoft, WeWork, Matterport, Canva11mo
This is a great question, and also a good one to answer early, as its sets the tone for what the relationship between PMM and Sales will be over the next months, quarters...
1864 Views
How to enable sales team who are not organized by verticals on vertical content?
Vertical agnostic sales teams are stretched too thin when it comes to focusing on multiple verticals. Delivering multiple industry positioning sessions has a low ROI. How to improve this?
John Heywood
Scale AI Head of Product Marketing | Formerly Twitter, Salesforce, Planet Labs, Braze11mo
My advice here is to start with horizontal product functionality, as well as messaging/positioning that is similar across verticals. Use this a foundation upon which you ...
3387 Views
What medium (slides, software, etc.) should be used to share product roadmap with customers without competitors getting access and without the risk of resources being shared that are out dated?
Trying to find a solution for our revenue team to share exciting product updates, while ensuring competitors don't get access to details and ideally not needing to make constant updates.
Sarah Din
Former SVP of Product Marketing at Quickbase11mo
Here are a few approachesPublic roadmap - high-level themes and directions (competitors will see this anyway)Customer-only portal - authenticated access with more detail ...
902 Views
How do you plan for the year when marketing multiple products?
Considering that you have to do sales enablement, product launches, events, redoing messaging and campaigns
Gray Hardell
Iterable Head of Product Marketing1y
Think about the story you want to tell for the year and what that overall arc is. How can you position the progression in a way that compounds value? If they are products...
15123 Views
Sahil Sethi
Freshworks Vice President - Global Product Marketing | Formerly Klaviyo, Qualtrics, Microsoft, MckInsey3y
I love this question. Mostly because i think PMMs can actually add a ton of value here, especially in companies with a traditional sales led GTM .  Some PMM led tactics ...
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2 Views
Polomi Batra
Zendesk Director of Product Marketing2y
Working with sales is a collaborative effort; when you offer them assistance, they're more inclined to involve you in discovery calls. Here are some strategies that have ...
1231 Views
Over your career, what best practices can you share with working with the sales team?
More specifically: who are you speaking with? how often? what are sales teams typically asking for? what types of things can you deliver on/what types of things are not feasible? what steps do you take to keep things productive? what types of situations are not productive?
Kevin MacGillivray
Pressable Chief Marketing Officer1y
Who am I speaking with? How often?I have a regular connect with the Sales Director for audiences my team is accountable for where we speak about high level performance to...
2085 Views
How to track sales collateral usage, asking for advice and feedback
I’m looking at developing my own google docs addon to track and analyze docs (sales enablement) usage. I’ve looked into tools like Highspot, Klue etc.. but these are tough times to get budget for this sort of tooling. Which are the must-haves for you when it comes to track usage? what questions are you trying to answer?
LeTisha Shaw
GTM & Marketing Leadership | Formerly Merck, Disney, Evernote, UserTesting1y
Before tracking sales collateral usage, it’s important to know what you're tracking and why. This ensures you invest in the right solution. I personally find tools like H...
1824 Views
How do you get input from Sales on marketing content ideas and feedback?
Some of the best marketing ideas for content come from the sales team.
LeTisha Shaw
GTM & Marketing Leadership | Formerly Merck, Disney, Evernote, UserTesting1y
I stay in touch with the sales team through regular check-ins, listening to their sales calls, and watching them pitch. Seeing them in action really helps me understand w...
1279 Views
Rachel Cheyfitz
Visual Layer S.Director of Product Marketing | Formerly Lytx, Cisco, Snyk, Lightrun, Comeet,Coro3y
Have regular sync. Make the information they have available to them a priority to you. Let them know that you need to learn from them in order to provide them the service...
505 Views
Grant Shirk
Cisco Head of Product Marketing, Cisco Campus Network Experiences | Formerly Tellme Networks, Microsoft, Box, Vera, Scout RFP, and Sisu Data, to name a few.4y
This requires a few different tactics depending on the size of your sales team. YMMV based on culture, sales leadership, enablement structure, but it's a good place to st...
646 Views
Tracy Montour
HiredScore Head of Product Marketing3y
The sales team have so much knowledge and one of the biggest risks for an organization is trapping this information in a silo. Work with your sales ops team to determine...
268 Views
How do i use multiple customer quotes and case study stats to create a 2 pager sales enablement asset?
Im not sure how i can structure this document, but i have (numbers) on how our product benefited the customer and why they chose us over a competitor and multiple quotes from different customers. What is the best way to tell a story?
Jane Reynolds
Upstart Product Marketing Director, New Products2y
If you can make it a one-pager, even better. Stick to the most compelling points and focus on quotes that are descriptive versus just complimentary. And ask your sales te...
1658 Views
Lisa Dziuba
Lemon.io Head of Growth Product Marketing | Formerly LottieFiles, WeLoveNoCode (made $3.6M ARR), Abstract, Flawless App (sold)3y
Creating content takes a lot of time and it definitely makes sense to get as much as possible from your work. Some ideas to reuse content, such as case studies, could be ...
915 Views
Rekha Srivatsan
Salesforce SVP & CMO, Tableau4y
Obviously, the target personas are different which informs the messaging, positioning, pricing, and packaging strategy. But at a high level, in SMB, the user and the dec...
1467 Views
Nikhil Balaraman
Pomerium Head of Marketing | Formerly Roofstock, Instacart, Uber, Algolia, Google5y
By understanding how deals work from beginning to end. Get to know the SDRs. What research do they do before starting a sequence? How does a meeting get set? Sit in on f...
1107 Views
How do you ensure that your reps are all singing the same tune when the jargon in your industry is constantly changing?
I'm in Fintech, a world of ever evolving nomenclature - i feel like there is new jargon every day.
Sarah Din
Former SVP of Product Marketing at Quickbase3y
The only way to ensure that is to have a really strong and clear messaging strategy that is documented and shared across your entire company. That should also consistentl...
473 Views
Alex Lobert
Meta Product Marketing Lead, Facebook Monetization4y
I'm big on updating information based on actions that need to be taken / decision that need to be made.  When it comes to market research and personas, clarify what deci...
4211 Views
John Kinmonth
Atlassian Head of Product Marketing, Developer Solutions + Portfolio Growth2y
Here are some of the problems I often see with sales playbooks:1. Too much information/time demand up front – If you're asking reps for 5 hours of study time upfront, you...
2862 Views
Ryan Fleisch
Adobe Head of Product Marketing, Real-Time CDP & Audience Manager6y
It should be collaborative and I would somewhat divide and conquer by you setting up the enablement you know will be needed based on your PMM roadmap such as product laun...
2020 Views
Ryan Fleisch
Adobe Head of Product Marketing, Real-Time CDP & Audience Manager6y
Your sales enablement roadmap should be one piece of your larger PMM roadmap. If you can flight out upcoming product launches, new research reports that will be launching...
1432 Views
Courtney Craig
Shopify Head of Retail Product Marketing | Formerly GoDaddy, ClearVoice, AppBuddy, Scripps2y
Sales team surveys! I love surveying sales teams quarterly or biannually on market trends, common objections, toughest competitors, most wanted features, top pain points,...
687 Views
How do you tailor B2B buyer personas when your product spans multiple industry verticals?
The product in question is related to energy management and caters to diverse verticals such as agriculture, paper production, and crypto mining. While typically a PMM would craft distinct buyer personas for the purchase journey, handling multiple verticals might result in around 15 personas, which is too much. How do you approach buyer personas in this case? Are personas still essential in this case?
Sarah Din
Former SVP of Product Marketing at Quickbase2y
The best way to do this is to create buyer persona categories that remain consistent no matter what vertical you’re speaking to, and then tailor those per vertical.For in...
2180 Views
Christine Sotelo-Dag
Close Head of Product Marketing4y
This is a great question. A sales enablement roadmap is very much like a product roadmap. There are many different inputs into what we prioritize over time, and how that ...
431 Views
Nikhil Balaraman
Pomerium Head of Marketing | Formerly Roofstock, Instacart, Uber, Algolia, Google5y
I actually came to PMM from an SE role/background and would highly recommend people who are in technical roles consider PMM! The best part about this transition is that ...
1761 Views
What is your approach to building, managing, and using competitive intel for product/ sales/ marketing strategies without dedicated resources?
For companies without dedicated resources for competitive intel/ analysis, how do you ensure its contribution to product development and/ or sales & marketing strategies? How should this be regularly practiced/ managed by PMMs?
Morgan (Molnar) Lehmann
SurveyMonkey Senior Director, Head of Corporate Marketing | Formerly SurveyMonkey, Nielsen2y
We are lucky enough to have someone on our product marketing team dedicated to Competitive Intelligence today, but before she joined, this is how we approached it with sh...
1441 Views
Ryan Fleisch
Adobe Head of Product Marketing, Real-Time CDP & Audience Manager6y
Great question – I’d recommend 3 things to ensure you’re getting insights from the field: 1) Create a slack channel devoted to this so people have one place to submit ins...
1838 Views
Christine Sotelo-Dag
Close Head of Product Marketing4y
The essentials - and SDR deck, a first call deck, a standard intro demo, competitive intel and customer stories. Outside of those standards, our sales team really values ...
612 Views
Courtney Craig
Shopify Head of Retail Product Marketing | Formerly GoDaddy, ClearVoice, AppBuddy, Scripps2y
After the discovery call, if the prospect is a good fit, I like the sales rep to follow up with a more in-depth demo session, where they personalize the demo to the prosp...
678 Views
How do you get insight into the current state of prospect/sales interactions?
What are good ways to learn about the field's approach, prospect priorities, etc.
Hila Segal
WalkMe Senior Vice President, Product Marketing | Formerly Clari, Observe.AI, Vendavo, Amdocs3y
There are multiple ways to get insights into your selling motion: 1/ Listen to sales calls - that's an obvious one but you can get pretty systematic with it, create a reg...
719 Views
How do you recommend setting up a process for marketing to support sales when that doesn't already exist? Think scrappy startup phase! :)
I'm a product marketer who has never had to work with sales before because I've always worked for low-cost B2C SaaS companies that have a short marketing funnel without handholding needed for sales. I'm currently working with an early-stage client that is just starting to put together marketing materials and email flows.
Molly Friederich
Sanity.io Director of Product Marketing | Formerly Twilio, SendGrid4y
Congrats, scrappy startup phase is exciting, lots of opportunity to make a big impact!  I suggest starting by getting a baseline understanding of their sales cycle today...
997 Views
What are the most powerful, non-executive, relationships in sales departments a PMM can create?
When it comes to PMM core duties, typically who are the best partners in the sales org, who has the knowledge and the customer touch points to really help PMMs win?
Elisabeth Beemer
Adobe Partnership Marketing (Document Cloud + Microsoft)5y
Great insights Axel! Glad to have read your AMA,
2086 Views
Nikhil Balaraman
Pomerium Head of Marketing | Formerly Roofstock, Instacart, Uber, Algolia, Google5y
Instead of focusing on the features, start with the use case -- why are we launching this we sub-product? What problem does it solve for our key personas or existing cus...
1898 Views
Who do you think should own product documentation meant for users (i.e, help articles, knowledge base, how-to, FAQs, product videos etc.)?
Product Marketing Product Management Independent technical writing team Customer success / support
Amanda Groves
Enable VP of Product Marketing | Formerly Crossbeam, 6sense, JazzHR, Imagine Learning, Appsembler2y
When it comes to owning product documentation meant for users – such as help articles, knowledge base content, how-to guides, FAQs, and product videos – the responsibilit...
592 Views
What does good instructional design look like?
Oftentimes, Sales has short attention spans, and it can be a challenge to cover all they need to know around a product launch, competitor update, pricing change, and more
Amanda Groves
Enable VP of Product Marketing | Formerly Crossbeam, 6sense, JazzHR, Imagine Learning, Appsembler2y
Great question! Good instructional design is like the secret sauce that makes learning not only effective but also enjoyable. Picture this: you're crafting a recipe for t...
1219 Views
How do you measure the effectiveness of your sales content?
I'm struggling to determine whether my sales reps are actually using content, and if its helping them win deals.
Steve Feyer
WalkMe Director, Solutions Marketing & Competitive Intelligence8y
The most comprehensive way to measure the effectiveness of your sales content would be to implement a content management tool. Such a tool serves the materials to your re...
1615 Views
Rachel Cheyfitz
Visual Layer S.Director of Product Marketing | Formerly Lytx, Cisco, Snyk, Lightrun, Comeet,Coro3y
There are several steps that you can take to ensure that you have the most accurate description and version of a datasheet when features are changing constantly. These st...
1194 Views
Tracy Montour
HiredScore Head of Product Marketing3y
My favorite approach to ensuring the sales team gets messaging is two-fold: Work with sales leadership: Get alignment from sales leadership early and often. If they are ...
278 Views
Gaurav Harode
Enablix Founder3y
Hey Brad, We use our platform - Enablix to host the demo videos and our platform has a microsite feature that helps create a demo page. 
2 Views
How do we capture competitor pricing in a sales-led enterprise business?
My sales team at my B2B software company wants to know more about how our competitors price their products.
Jackie Palmer
ActiveCampaign VP Product Marketing | Formerly Pendo, Demandbase, Conga, SAP3y
Similar to other questions above, there are lots of resources to leverage when thinking about pricing and packaging including competitor pricing. Here are some that I've ...
2488 Views